Formation Support Services

Formation’s enterprise-class support services provide you with rapid assistance, resources, and responsiveness to maximize your commitment and investment in Formation Data Systems.

Customer and Technical Support

At Formation, our mission is to provide a complete customer experience and maximize your IT staff productivity with trusted customer and technical support.

Contact Formation Technical Support
Phone: 1.844.4MATION (844.462.8466)
Email: Support@formationds.com

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24x7 Tech Support

Formation customers receive technical support 24 hours a day, 7 days a week with access to field and technical resources.

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Software Maintenance

Access the latest software updates and enhancements to keep your data center storage running at peak performance.

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Formation Support Portal

Get real-time updates, log tickets and get access to Formation technical resources.

 

Formation Technical Publications

The Formation Difference

Formation customers benefit from enterprise-class global support services that assure every phase of your experience meets the toughest criteria - YOURS. Formation's mission is to enable you to maximize your investment with our trusted technical support team. 

Software Maintenance

  • Maintenance is included at no cost, providing access to the latest software releases including major, minor, and patch releases. 
  • Get access to technical experts and best practices through the Formation support portal.

24x7 Support

  • Direct access to technical engineering resources via telephone, email, chat and the online Formation support portal. 
  • In the unlikely event of a technical issue, Formation resources move quickly to isolate, communicate and resolve, to reduce the risk to your deployment. 
  • Service is available on a 24x7x365 basis, including holidays.   

Deployment Services

  • Formation ensures successful installation and implementation of your unique environment with direct assistance from Formation product support specialists.  
  • Formation provides a complete customer experience at every phase of your deployment, including design, installation, testing and post-deployment support.  

Formation Support Services 

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Access Formation Support Portal